PennyStack

PennyStack ("we", "us", "our") is operated by Pixel Productions Hull Ltd. This Privacy Policy explains how we collect, use, store and share information when you use the PennyStack mobile application and related services.

By using PennyStack, you acknowledge that information may be collected and processed as described in this Privacy Policy.

1. Information We Collect

Depending on how you use PennyStack, we may collect the following information.

Account and Personal Information

We may collect:

• Name
• Email address
• Phone number
• Address
• Username
• Date of birth
• Gender
• Postcode
• Country
• Other information you provide when creating or using your account

Demographic and Survey Information

PennyStack may collect demographic and profiling information that you voluntarily provide or that is required to determine eligibility for surveys and other earning opportunities.

This may include information such as:

• Age or date of birth
• Gender
• Postcode
• Country
• Race or ethnicity
• Political or religious beliefs
• Sexual orientation
• Other demographic or survey information

Some survey providers may independently collect additional information from you when you participate in their surveys. Information provided directly to a survey provider may be subject to that provider's own privacy policy.

Location Information

We may collect approximate and/or precise location information where permitted by your device settings and applicable law.

Location information may be used for:

• Providing services
• Determining eligibility for surveys and offers
• Fraud prevention
• Security
• Analytics
• Advertising and marketing
• Personalisation
• Compliance with legal requirements

Device and Technical Information

We may collect information about the device and software you use to access PennyStack, including:

• Device identifiers
• Advertising identifiers
• IP address
• Device type
• Operating system
• App version
• Network information
• Crash logs
• Diagnostics
• Performance information
• App interactions
• Other technical information necessary to operate and secure the application

Usage and Activity Information

We may collect information about how you interact with PennyStack, including:

• Pages and features accessed
• Surveys viewed
• Surveys started or completed
• Offers viewed or completed
• Advertisements viewed or interacted with
• Points earned
• Points redeemed
• Transactions
• Referral activity
• Account activity
• Other interactions with the application

Payment and Payout Information

If you request a payout, we may collect information necessary to process the payout.

This may include:

• PayPal email address
• Bank account information
• Payment information
• Transaction information
• Payout history
• Information required to verify or prevent fraudulent transactions

Payment information may be processed by third-party payment providers. We do not necessarily process or store all payment information ourselves.

2. How We Use Information

We may use information we collect for the following purposes:

• Creating and managing your account
• Providing PennyStack services
• Providing surveys, offers and earning opportunities
• Determining eligibility for surveys and offers
• Tracking survey and offer participation
• Awarding points
• Processing withdrawals and payouts
• Preventing fraudulent activity
• Detecting multiple or abusive accounts
• Maintaining the security of the application
• Troubleshooting technical problems
• Monitoring application performance
• Improving PennyStack
• Analysing usage and trends
• Personalising content and earning opportunities
• Providing advertisements
• Measuring advertising performance
• Communicating with users
• Responding to support requests
• Complying with legal and regulatory obligations
• Protecting our rights and the rights of our users

3. Survey and Offer Providers

PennyStack works with third-party survey, research, advertising and offer providers.

When you choose to participate in a survey or offer, information may be provided to the relevant provider so that they can determine whether you are eligible and provide the relevant opportunity.

Depending on the provider and the opportunity, this may include information such as:

• Username or user identifier
• Age or date of birth
• Gender
• Country
• Postcode
• IP address
• Device information
• Advertising or device identifiers
• Demographic information
• Survey responses
• Other information necessary to provide or verify the opportunity

Third-party providers may also collect information directly from you.

These providers may use information for survey research, market research, fraud prevention, eligibility determination, analytics, advertising, attribution and related purposes.

Third-party providers operate under their own privacy policies and terms.

4. Advertising

PennyStack may display advertisements provided by third-party advertising companies.

Advertising providers may collect or receive information such as:

• Advertising identifiers
• Device information
• IP address
• Approximate location
• App interactions
• Advertising interactions
• Diagnostic and performance information

Advertising providers may use this information to provide, measure and personalise advertising where permitted by applicable law and your consent choices.

5. Information We Share

We may share information with third parties where necessary to operate PennyStack or provide services to you.

These parties may include:

• Survey and market research providers
• Offer providers
• Advertising and advertising measurement providers
• Analytics providers
• Payment and payout providers
• Fraud prevention and security providers
• Hosting and infrastructure providers
• Technical service providers
• Customer support providers
• Professional advisers
• Law enforcement or government authorities where legally required

We may also share information where necessary to protect PennyStack, our users, our business or our legal rights.

We do not sell your personal information as a standalone product to unrelated third parties. However, some third-party services used by PennyStack may process information for their own purposes, including advertising, analytics, market research, fraud prevention and service provision.

6. Fraud Prevention

Because PennyStack provides monetary rewards, we use information to detect and prevent abuse and fraudulent activity.

This may include analysing:

• IP addresses
• Device identifiers
• Advertising identifiers
• Account activity
• Survey activity
• Offer activity
• Payout activity
• Device and network information
• Account relationships
• Behavioural patterns

We may restrict, suspend or terminate accounts where we reasonably believe there has been fraud, abuse, manipulation of rewards, use of multiple accounts or other violations of our terms.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain records, prevent fraud, resolve disputes, comply with legal obligations and enforce our agreements.

Certain transaction, payout, security and fraud-prevention information may need to be retained after an account is deleted where required for legitimate business or legal purposes.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.

Information transmitted between your device and our servers may be encrypted using secure connections such as HTTPS and secure WebSocket connections where supported.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. International Data Transfers

Some of our service providers may process information outside the country in which you live.

Where personal information is transferred internationally, we will take appropriate measures required by applicable data protection law.

10. Your Rights

Depending on where you live, you may have rights relating to your personal information.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent
• Request information about how your data is processed

Some rights are subject to legal limitations and exceptions.

11. Account and Data Deletion

You may request deletion of your PennyStack account and associated personal information.

You may also request deletion of certain information without deleting your entire account, where applicable.

Some information may need to be retained for legitimate purposes, including fraud prevention, financial records, legal compliance, dispute resolution and enforcement of our terms.

12. Children's Privacy

PennyStack is not intended for children where the service or applicable law requires users to be adults.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

13. Third-Party Services

PennyStack may use third-party services to provide functionality such as:

• Surveys and market research
• Advertising
• Analytics
• Fraud prevention
• Payments and payouts
• Hosting
• Crash reporting
• Security
• Customer support

Those services may process information in accordance with their own privacy policies.

We recommend reviewing the privacy policies of third-party services where you interact directly with them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last updated" date at the top of this policy.

Your continued use of PennyStack after changes are published means that you acknowledge the updated Privacy Policy, subject to any additional consent requirements imposed by applicable law.

15. Contact Us

If you have questions about this Privacy Policy, your personal information or a data deletion request, you can contact us through: